Eleven million Syrians have fled their homes or have been killed as a result of the Syrian Civil War that began in 2011 (Mercy Corps, 2016). The violence, destruction of homes, human rights violations, and lack of access to basic necessities such as food and medication are the motivations for many Syrians to leave their homes and seek refuge in both neighboring countries and Europe. Each year has seen an exponential increase in the number of Syrian refugees; in 2012 there were 100,000 refugees and today there are 4.3 million refugees. This large increase each year contributes to the already significant workload for NGOs responding to the crisis.
Since March of 2011, a steady stream of 1.4 million Syrians have crossed into Jordan in order to flee violence, persecution, and conflict (European Union, 2014). With eighty percent of refugees living in host communities, the Jordanian people are feeling the strain on the economic resources and infrastructure. The Jordanian people’s negative perception of the Syrian refugees limits the ability of the Jordanian government to respond with effective policy measures that address the refugee crisis; therefore, the NGO community stepped in to fill the void left by government policies. This research seeks to examine the role of NGOs in responding to the Syrian refugee crisis in Jordan.